Shipping Rates & Timeline
We offer 4 shipping options (subject to location):
*Standard ground shipping
Express Shipping
2 Day Shipping
Next Day Shipping
Note:
Orders ship Monday through Friday, excluding holidays.
During peak season (late Nov to early Jan) orders can take longer to process.
*We recommend selecting the Standard Ground shipping options whenever possible for the least environmental impact.
Freight Forwarders: NOW does not ship to Freight Forwarders under any circumstances. NOW ships via FedEx and currently does not offer delivery services to PO Boxes or APO/FPO addresses.
Shipping costs:
Under USD/EUR/CHF/GBP 20.- (Tax included) = 4.95
Over USD/EUR/CHF/GBP 20.- (Tax included) = 10.95
Over USD/EUR/CHF/GBP 75.- (Tax included) = Free Standard Ground Shipping
Tax may be applied on the Shipping Cost.
For shipping costs on all other shipping options please check pricing during check-out.
What to expect after your order is placed:
1. You will receive an Order Confirmation email within 30 minutes of submitting the order.
2. USA/Europe/Canada: Ships within 2 business days of order placed.
3. You will receive a Shipping Confirmation email with a tracking number one day after your order ships
Returns
Every item we sell has a 30 day return policy from the purchase date. If your new, unused, unworn item doesn’t work out, you have 30 days to return for a refund. For US and Canadian returns. there is a flat rate return fee of USD/CAD 6.95 that will be subtracted from your total refund.
All items must be returned in original condition, including manufacturer packaging, tags, documentation and all accessories. Returns will be refused (or a restocking fee will be applied) if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged, and do not use manufacturer boxes for shipping back bindings. They must be placed in a separate shipping box.
For US and Canada - All discounted items sales are final and do not qualify for a return and refund.
To initiate a return, please click here.
We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements. Please see our warranty policy here.
Received a damaged or incorrect item? Contact us.
Tips For Returning Your Item
Package the return shipment securely. Use the original shipping packaging when possible. Affix the return label to the outside of the package. Please remove, completely cross out or cover all old labels and barcodes.
Exchanges
Don’t like the color or want a different size? No problem! New, unused items can be exchanged for a different size or color within 30 days of from purchase date.
All items must be returned in original condition, including manufacturer packaging, tags, documentation, and all accessories. Returns will be refused if items arrived used or damaged due to improper packaging. Please ensure returns are carefully packaged. Do not use manufacturer boxes for shipping back bindings. They must be placed in a separate shipping box.
Once the returned item is checked into the warehouse, your replacement item will ship out, and you will get an email with the tracking number.
To initiate an exchange, please click here.
30 Day Policy
Our 30 Day Return policy starts on the day you receive your order and includes weekends and public holidays. Refunds will be processed within 5-10 days, but we endeavour to process payments faster where possible. It takes 1-3 days to post to your account once refund is issued.